Privacy Policy for Velindor

Effective Date: January 1, 2025

1. Introduction

Welcome to Velindor, a service operating at velinova.tech and located at Rue de Varembé 17, 1211 Geneva, Switzerland. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to real estate transaction processing.

2. Data Controller

Velindor is the data controller for the purposes of applicable data protection laws. Business ID: CHE-278.501.535. If you have any questions about this policy or our practices, please use our contact form or reach us by phone at +41765810334.

3. Information We Collect

• Personal Identifiers: name, email address, telephone number, postal address.
• Transactional Details: property address, service preferences, correspondence history.
• Technical Data: IP address, browser type and version, device information, operating system, pages visited, and time stamps.

4. How We Use Your Information

We process your data to:

• Provide, maintain, and improve our services.
• Communicate updates, confirmations, and responses to your inquiries.
• Perform internal analyses to enhance user experience.

5. GDPR Compliance

If you are located within the European Economic Area (EEA), the United Kingdom, or Switzerland, the following rights apply under the General Data Protection Regulation (GDPR) and local laws:

• Right of Access: Request copy of personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of personal data, subject to legal obligations.
• Right to Restrict Processing: Ask us to limit how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on our legitimate interests.

To exercise any of these rights, please use our contact form or call +41765810334. We may require verification of identity and will respond within one month.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage or disable cookies through your browser settings, but this may affect site functionality.

• Essential Cookies: Required for core site functions and secure access.
• Performance Cookies: Collect anonymized statistics to help us improve site performance.
• Functionality Cookies: Remember preferences and help personalize your experience.

For more details on how to control cookies, please refer to our cookie settings in your browser help section.

7. Data Disclosure and Sharing

We do not sell or rent your personal data. We may share information with:

• Service providers who support our operations under confidentiality agreements.
• Legal authorities when required by law or to protect our rights.

8. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. International Transfers

Your data may be transferred to, and processed in, countries outside your jurisdiction. Whenever we do so, we ensure adequate safeguards are in place in accordance with applicable data protection laws.

10. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

11. Updates to This Policy

We may update this policy periodically. We will post the updated version on our website with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please use our contact form or call us at +41765810334.